Privacy Policy
Last updated: June 25, 2025
Dockloq (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
Please read this policy carefully. If you do not agree with its terms, please discontinue use of the platform.
1. Information We Collect
Information you provide directly
When you register or use dockloq, you may provide us with:
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Name, email address, and contact details
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Company name and business information
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Business data you enter into the platform (inquiries, quotations, shipment records, documents)
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Payment information (processed through our payment partner — we do not store card details)
Information collected automatically
When you use dockloq, we automatically collect certain information:
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Log data including IP address, browser type, pages visited, and time stamps
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Device information including hardware model and operating system
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Usage data about how you interact with the platform
2. Workspace Isolation
dockloq is built on a foundational principle of workspace isolation. Each module (Exporter, Freight Forwarder, CHA) is a completely separate workspace. No data from one workspace is accessible to any other workspace — regardless of whether both parties are customers of dockloq.
We do not cross-reference, share, or combine data between workspaces for any purpose, including analytics, product improvement, or marketing.
3. How We Use Your Information
We use the information we collect to:
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Provide, operate, and maintain the dockloq platform
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Process your transactions and send related information
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Send administrative information such as account changes and security alerts
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Respond to your inquiries and provide customer support
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Monitor and analyze usage patterns to improve the platform
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Detect, prevent, and address technical issues and security threats
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We do not use your business data for purposes other than providing you the service.
4. How We Share Your Information
We do not sell your personal information or business data to any third party.
We may share information with:
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Service providers: Cloud hosting, payment processing, email delivery — under strict data processing agreements
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Legal obligations: If required by law, court order, or governmental authority under applicable Indian law
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Business transfers: In the event of a merger or acquisition, subject to the same privacy commitments
5. Data Storage and Security
All data is stored on secure cloud infrastructure located in India. We use industry-standard encryption for data in transit (TLS) and at rest. Access to customer data is strictly controlled and logged.
While we implement appropriate technical and organisational measures to protect your data, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide you services. If you terminate your account, we will delete your data within 90 days, except where we are legally required to retain it.
7. Your Rights
You have the right to:
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Access the personal information we hold about you
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Request correction of inaccurate data
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Request deletion of your data (subject to legal requirements)
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Object to processing of your data for certain purposes
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Receive your data in a portable format
To exercise these rights, contact us at hello@dockloq.com
8. Cookies
We use essential cookies required for the platform to function. We do not use advertising cookies or cross-site tracking cookies. You may disable cookies in your browser, but this may affect the functionality of dockloq.
9. Children’s Privacy
Dockloq is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or by posting a notice on the platform. Your continued use of dockloq after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us
Dockloq
Location: Ahmedabad, Gujarat, India