Terms & Conditions
Last updated: June 25, 2025
These Terms and Conditions (“Terms”) govern your access to and use of dockloq (“Platform”), provided by dockloq (“we”, “us”, “our”). By accessing or using the Platform, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use the Platform.
1. Description of Service
Dockloq is a cloud-based ERP platform designed for Indian exporters, freight forwarders, and Custom House Agents (CHAs). The Platform provides separate, isolated workspaces for each category of user. The Platform is offered as a subscription-based Software as a Service (SaaS) product.
2. Eligibility
To use dockloq, you must:
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Be at least 18 years of age
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Have the authority to enter into a binding agreement on behalf of your company
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Provide accurate and complete registration information
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Use the Platform in accordance with applicable Indian laws and regulations
3. Account Registration
You must register for an account to use the Platform. You are responsible for:
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Maintaining the confidentiality of your account credentials
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All activities that occur under your account
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Immediately notifying us of any unauthorized use of your account
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Ensuring that all users on your account comply with these Terms
4. Subscription and Payment
Access to dockloq requires a paid subscription. By subscribing, you agree to:
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Pay the applicable subscription fees as agreed at the time of purchase
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Keep your billing information current and accurate
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Pay all applicable taxes as required by law
Subscription fees are non-refundable unless otherwise required by applicable law or expressly stated in writing by us. We reserve the right to change pricing with 30 days prior notice.
5. Acceptable Use
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not:
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Use the Platform for any unlawful purpose or in violation of any regulation
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Attempt to gain unauthorized access to other users’ workspaces
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Upload any content that is fraudulent, misleading, or violates any third-party rights
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Reverse engineer, decompile, or disassemble any part of the Platform
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Use the Platform to transmit unsolicited communications
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Attempt to interfere with the security or proper functioning of the Platform
Subscription fees are non-refundable unless otherwise required by applicable law or expressly stated in writing by us. We reserve the right to change pricing with 30 days prior notice.
6. Data Ownership and Privacy
You retain ownership of all data you upload to or create within your workspace. We do not claim any intellectual property rights over your business data.
We process your data as described in our Privacy Policy. By using the Platform, you consent to this processing. We do not share data between workspaces or sell your data to third parties.
7. Intellectual Property
The Platform, including its design, code, content, and features, is the intellectual property of dockloq and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Platform for your internal business purposes during your subscription period.
8. Confidentiality
Each party agrees to maintain the confidentiality of the other’s confidential information and not to disclose it to any third party without prior written consent, except as required by law.
9. Disclaimers
The Platform is provided “as is” and “as available” without warranties of any kind, express or implied. We do not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.
dockloq is not responsible for any customs clearance decisions, export/import compliance obligations, or regulatory requirements. Users are solely responsible for ensuring their business activities comply with applicable laws.
10. Limitation of Liability
To the maximum extent permitted by applicable law, dockloq shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business opportunities, arising from your use of or inability to use the Platform.
Our total liability to you for any claim arising from or related to the Platform shall not exceed the amounts you paid to us in the three months preceding the claim.
11. Termination
Either party may terminate the subscription with 30 days written notice. We may terminate your access immediately if you breach these Terms. Upon termination, your right to use the Platform ceases. We will retain your data for 90 days following termination, after which it will be deleted.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat, India.
13. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by email or platform notification with at least 14 days’ notice. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms.
14. Contact
For questions about these Terms, please contact us:
Dockloq
Location: Ahmedabad, Gujarat, India